Support - SLA

IT Desktop Remote Support

We will put each oh your desktop and servers on our monitoring system and ensure that you have the best practice support IT Remote Support. What you get

Logmein Licence on each purchased account, to allow you to remote to your desktop (if you want)

AntiVirus Scanning and Protection

Malware Scanning and Protection

Ensure you are on the latest and most secure versions of software, and no longer worry about missing critical updates.

Onsite Server IT remote Support

We will put each oh your desktop and servers on our monitoring system and ensure that you have the best practice support IT Remote Support. What you get

Logmein Licence on each purchased account, to allow you to remote to your desktop (if you want)

AntiVirus Scanning and Protection

Malware Scanning and Protection

Ensure you are on the latest and most secure versions of software, and no longer worry about missing critical updates.

Active Server Monitoring & Management

Where we actively monitor the server, health and protection with various best practice tools. Including but not limited to New Relic

Remote Support & Training

Where we support emails and other general issues - we can connect to PC. Mac, Linux, android phones and set up configure and support - Iphone/Ipads only view and guide you.

Onsite Support

Onsite Support high level tech First hour or part there of.

Bronze SLA

Set up of system monitor of the services where we respond within 12 HOURS
Fix critical server only systems and updates (this DOES NOT include the the templates and how the site works ONLY the architecture of the server supporting the site) - Or alert if there is out of SLA allocation expense
DNS Management with special alert notices to visitors if service is down for extended period
Upgrade model fix all or lock down again within 12 hours

Silver SLA


  • Set up of system monitor of the services where we respond within 6 HOURS

  • Fix critical server only  systems and updates (this DOES NOT include the the templates and how the site works ONLY the architecture of the server supporting the site) - Or alert if there is out of SLA allocation expense

  • DNS Management with special alert notices to visitors if service is down for extended period

  • Upgrade model fix all or lock down again within 12 hours

  • Backup Site - Redundant server , so if fixing elements extend over 1 hour then backup site will be enabled. There is a live sync between primary server and secondary server. When primary server is back online we will have to manually sync back the data

  • Access to private ticketing response system


Gold SLA


  • Fixes and/or response within 4 hours

  • All system services (again except template pages)

  • Access to private online chat

  • Remote access support

  • Set up of system monitor of the services where we respond within 6 HOURS

  • Fix critical server only  systems and updates (this DOES NOT include the the templates and how the site works ONLY the architecture of the server supporting the site) - Or alert if there is out of SLA allocation expense

  • DNS Management with special alert notices to visitors if service is down for extended period

  • Upgrade model fix all or lock down again within 12 hours

  • Backup Site - Redundant server , so if fixing elements extend over 1 hour then backup site will be enabled. There is a live sync between primary server and secondary server. When primary server is back online we will have to manually sync back the data

  • Access to private ticketing response system


Platinum SLA


  • Fixes and/or response within 2 hours

  • All system services including template page fixes

  • Access to private online chat

  • Access to private mobile - always answered or responded to within 15 minutes

  • Onsite support (upto 3 monthly support issue meetings - outside of greater Dublin mileage allowance applies)

  • Fixes and/or response within 4 hours

  • All system services (again except template pages)

  • Access to private online chat

  • Remote access support

  • Set up of system monitor of the services where we respond within 6 HOURS

  • Fix critical server only  systems and updates (this DOES NOT include the the templates and how the site works ONLY the architecture of the server supporting the site) - Or alert if there is out of SLA allocation expense

  • DNS Management with special alert notices to visitors if service is down for extended period

  • Upgrade model fix all or lock down again within 12 hours

  • Backup Site - Redundant server , so if fixing elements extend over 1 hour then backup site will be enabled. There is a live sync between primary server and secondary server. When primary server is back online we will have to manually sync back the data

  • Access to private ticketing response system


Malwarebytes Anti-Malware For Business

The yearly price for this subscription is €29.95 per enabled computer. Your cost will be based on the maximum number of enabled computers during each billing cycle. You may cancel your subscription at any time.