“Services” means the Development, Hosting, Maintenance, Support and related services described herein.
“SLA” means the Service Level Agreement levels (Standard, Premier, Enterprise) with defined response and uptime guarantees.
“Client Content” means all text, images, data and other materials supplied by the Client for use in the Web Site.
“Enhancements” means any requested revisions or additions beyond the original Specification Documentation.
Future Business, and all our online brands (Future Hosting, Future Business, Future Mail, Future Telecom, FBI Cloud) shall use its commercially reasonable efforts to develop the Web Site in accordance with the Specification Documentation. A design will be prepared (wireframes, UI schematics, hyperlink lists) and work performed by our team or approved contractors. Progress meetings will occur at agreed intervals, during which recommended changes may be proposed based on completed phases and testing.
Delivery: Components will be delivered per the agreed Timetable and Specification, though time is not of the essence.
Source Materials: Delivered upon final payment and release of the Web Site.
Client-Supplied Content: Client is responsible for accuracy; once the site is live, all content is deemed approved.
Hosting Facilities: Located exclusively in Ireland, Germany, France, and Finland.
Uptime Guarantee: 99.9% availability per calendar month; service credits of 5% of monthly Hosting fees if not met.
Response Times: Standard (Non-SLA) customers: response within 24 hours (typically within minutes). Premier-level SLA and above: dedicated emergency mobile number with immediate access.
Service Credits: Where SLA targets are missed, Client may claim a credit equal to 5% of the monthly fee for each full hour of downtime beyond the guarantee.
We will process personal data in compliance with the GDPR. Data is stored in EU-based data centres. In the event of a personal data breach, we will notify the Client within 72 hours. See our Privacy Policy for full details.
Daily backups with 30-day retention are performed automatically and included at no extra charge. Restoration requests are fulfilled within 4 hours of Client request.
We apply OS and control-panel patches weekly and conduct monthly malware scans. Clients are responsible for keeping their own application code and third-party plugins up to date.
Clients must not use Services to host illegal content, send spam, run cryptocurrency mining, or facilitate DDoS attacks. Breach may result in immediate suspension.
Services are provided “as is.” Future Business’s total liability is capped at the total fees paid by Client in the prior 12 months. Client indemnifies Future Business against any third-party claims arising from Client Content.
Neither party is liable for delays or failures due to events beyond their reasonable control (e.g. natural disasters, network outages, government actions).
This Agreement is governed by the laws of Ireland. Disputes will first be referred to mediation, then to arbitration in Dublin if unresolved.
Future Business may update these terms with 30 days’ prior notice by email. Continued use of Services after notice constitutes acceptance.
